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    Return Policy

    Revision from "19" August 2024

    General Provisions

    Services provided in the electronic environment or in intangible goods and products for digital content (games, CD key, prepaid gift cards, etc.) delivered to the consumer instantly cannot be canceled and returned. All users making purchases on our site are considered to have accepted this requirement, as they make purchases within the digital content.

    For more information, please read the terms and conditions with full and binding information. If you have any additional questions, you can contact our support team online or by email at @voodoo.market

    The Voodoo Service ensures prompt transfer of digital (virtual) products (hereinafter referred to as the "Product") to the Buyer to the email address specified by the Buyer and to the Buyer's account on the 

    Service after their payment by the latter. The Buyer understands and agrees that certain categories of Products (in particular, but not limited to the following: PIN code, unique activation code, prepaid card, etc.) cannot be subject to prompt and unconditional return to the Seller due to the potential possibility of compromise of these types of Products by the Buyer.

    The Voodoo service provides prompt transfer of digital (virtual) products (hereinafter referred to as the "Product") to the Buyer to the email specified by the Buyer and to the Buyer's account on the Service after their payment by the latter. The Buyer understands and agrees that certain categories of Products (in particular, but not limited to the specified: PIN code, unique activation code, prepaid card, etc.) cannot be subject to prompt and unconditional return to the Seller due to the potential possibility of compromising these types of Products by the Buyer.

    Property is a digital product that is not subject to exchange or return due to the loss of such Property of its presentation, consumer properties and individualization item.

    If the Property has not arrived or is inoperable, the User, for his part, undertakes to notify the Company by sending a corresponding request by e-mail to [email protected] or to the details specified in the "Contacts" section on the website with the mandatory indication of the Order number, and the Company undertakes to verify this fact within 72 (seventy-two) hours from the moment of receiving the corresponding request from the User, based on the results of which it may make one of the following decisions, indicating the reason:

    a)             Refuse to exchange or refund funds;

    b)             Exchange for other similar Services in an amount and quantity that is comparable to the amount of the refund or return the funds for the services rendered in full;

    c)               With the consent of the User, change the Order with subsequent crediting of the amount of money to the User's personal account (applicable to registered users) in the equivalent, at the cost and on the terms under which the Company concludes the contract of sale of goods on the day of actual conclusion of such transaction;

    d)              With the consent of an unregistered user, register on the Site (an unregistered user            independently registers on the Site, after which he/she informs the Company of the details by which it is possible to determine that this Personal Account belongs to such user) and change the Order for the purchase and sale of goods and subsequent crediting of the amount of money to the User's personal account in the equivalent, at the cost and on the terms under which the Company concludes the contract of sale of goods on the day of actual conclusion of such transaction;

    e)              Return the funds partially or in full;

    f)             Return the money for the services rendered, minus the agency fee and any expenses incurred.

6.1. Such decision shall be sent in a reply or a new email in the manner used by the User when making the request.

6.2. If the Property has not arrived due to the User providing incorrect data when placing the Order (including, but not limited to, failure to comply with the requirements and recommendations specified by the Company in the sections “Information”, “Characteristics”, “Description”, “FAQ”, as well as failure to comply with the conditions specified in the Offer), such Property shall not be subject to return or exchange.

6.3. If the User has not transferred the funds for the Order in full or if within 1 (one) hour in the Personal Account (applicable for registered users) or via the link provided by the Company on the Order status (applicable for registered and unregistered users) for the Order the Order status is not displayed as "Completed", such user undertakes to contact the Company with a written request by e-mail [email protected] or via the details specified in the "Contacts" section on the Website indicating the Order number, as well as a brief description of the problem that has arisen within 70 (seventy) hours from the moment of payment.

6.4.1. If the User complies with the deadlines specified in clause 7.4. Offers, the Company undertakes to make one of the following decisions and notify the User thereof:

a)               With the consent of the User, change the Order with subsequent crediting of the amount of money to the User's personal account (applicable to registered users) in the equivalent, at the cost and on the terms under which the Company concludes the contract of sale of the goods on the day of the actual conclusion of such transaction;

b)           With the consent of an unregistered user, register on the Site (an unregistered user independently registers on the Site, after which he/she informs the Company of the details by which it is possible to determine that this Personal Account belongs to such user) and change the Order for the purchase and sale of goods and subsequent crediting of the amount of money to the User's personal account in the equivalent, at the cost and on the terms under which the Company concludes the contract of sale of goods on the day of the actual conclusion of such transaction;

c)             Return the funds partially or in full;

d)            Return the funds for the services rendered minus the agency fee and expenses incurred;

e)            Refuse to return the funds.

6.4.2. If the User has contacted the Company after the period specified in clause

6.4. of the Offer, the Company has the right to refuse to return and/or exchange the Property.

6.4.3. The Company notifies such user of the decision made by sending a reply or a new letter in the manner used by the User when contacting.

6.5. In the event of a refund to the User, commissions and any other services provided by banks when paying for the Order are not subject to reimbursement.